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Elite Professional Services Director

Confidential Dossier

Proven services executive who tripled APAC revenue, sat on global exec team, and delivered marquee programs for Commonwealth Games, major banks, and government agencies

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We're currently representing a seasoned Professional Services Director with over 20 years of proven success scaling enterprise software services practices across APAC. This leader has repeatedly demonstrated the ability to build high-performing teams, drive commercial outcomes, and transform delivery operations - most notably tripling regional services revenue over 5 years while maintaining exceptional client satisfaction.

With full P&L experience, global executive team credibility, and a track record of delivering complex programs for marquee clients including international sporting events, major financial institutions, and government agencies, this professional brings the rare combination of operational excellence and strategic commercial acumen that transforms services from a cost center into a profit-driving engine.

Achievements & Impact

Tripled APAC services revenue over 5 years at a global SaaS vendor - built the practice from ground up into a multi-million dollar operation with marquee clients across Government, Finance, Healthcare, and Utilities

Full P&L ownership and global executive team member - invited to join executive leadership at Planview, leading OKR strategy, delivery frameworks, and commercial decision-making across regions

Delivered Commonwealth Games 2018 PPM platform - architected and deployed whole-of-business project management system for GOLDOC, supporting one of the world's largest international sporting events

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Check out what clients say

I worked directly with James when looking to fill an open role on my team. I've worked with many recruiters globally, but what struck me immediately about James was his desire to truly understand what we were looking for. He went much deeper than what kinds of credentials we might need, we felt like he really 'got' us and was passionate about finding the right candidate. James was patient and diligent, and was flexible in working with us across multiple time zones. We can be quite selective in who we hire, but James' calm confidence assured us that he would find us the perfect fit - and he did!


I wouldn't hesitate to recommend working with James and his entire team at Kaliba, and I look forward to working with him again when we're ready to continue expanding our team in Australia & New Zealand.

Rachel Gray

Global Sales Director

Gatekeeper

I've worked with James across two different companies and every search we have conducted James has done with the uttermost professionalism. He does his due diligence prior to any search to understand my search criteria and what type of experience, skill set and culture our team is looking for and takes the time to filter out the candidates before presenting.

He also prepares the candidates well so that they truly understand the job requirements and are able to put on their best front. Everything is handled with great professionalism that it has made my job of building multiple fast growing organizations easier. I look forward to continuing working with James.

DQ Li

VP, Asia Pacific & Japan

Recorded Future

From initial contact to a swift result, James has been an exemplary agency-side recruiter and a pleasure to work with. He has managed multiple stakeholders to a professional level and understood our requirements from the get go. James found us an ideal pool of candidates in a very short amount of time and the vacancy was filled with little difficulty due to his efforts. Highly recommended!

Holly L

Senior Talent Acquisition Specialist

becorded Future

James is a wizard when it comes to closing the positions! He helped us in scaling up our Australia office by fast-tracking the hiring. Loved working with him - he is diligent, articulate, very strong in overall execution.

Vishal Manchanda SHRM-SCP

Chief Human Resources Officer

Brick2Will

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